Standard Training Manual for Espresso Drinks made onboard Princess
The purpose of this training manual is to help educate you
on the basics of espresso and espresso based coffee drinks.
This will ensure that our passengers are provided with the
best espresso beverages and customer service.
The objectives of this manual are to:
you how to correctly use equipment and supplies used in making espresso
health, safety and cleanliness standards in making espresso drinks.
milk to the correct Princess standard.
espresso to the correct Princess standard.
espresso drinks to the correct Princess standard each and every time.
espresso drinks in the correct glassware to Princess standards.
Basic Quick Tips for Preparing
Always prepare the milk PRIOR to making the
Always start with fresh, cold milk.
Use a clean, cold stainless steel milk foaming
Use the appropriate amount of milk for the
beverages you are making. Remember that milk can double in volume during
Always aerate the milk. This will result in a
sweet, creamy product. Milk that is not aerated will taste flat and dull.
How to Serve Great Milk Every Time:
the steam valve until steam releases to empty any excess water in the
the tip of the steam arm just below the surface to the milk.
the milk, which means keeping the tip of the wand just below the surface
of the milk. Continue to slowly pull the pitcher down as the foam forms.
a café latte: aerate for only a few seconds
a cappuccino: aerate until the milk doubles in volume
the correct amount of foam has formed, you should raise the milk jug up,
allowing the steam arm to go to the bottom of the jug. By doing this, you
allow the milk to warm to the correct temperature.
aware of the sound change when steaming milk. As the temperature increases,
the sound becomes more muffled. When the milk reaches 150F, close the
the milk jug. The milk temperature shown will continue to rise. Milk
should be served between 150F & 170F.
careful. Briefly open the steam valve into a damp, clean cloth allowing
any trapped milk to be released.
of the steam arm with a clean, damp towel.
- Espresso is not only a beverage; it is a method of
brewing coffee, using a pump-driven machine to force hot water through
finely ground coffee.
- The term espresso, which means rapid in Italian, is
used for this beverage because of the speed of the brewing method.
- The espresso machine was invented in Italy at
the start of the 1900’s.
- It was not until the 1940’s when the technology for
pump-driven machines appeared, that espresso as we know it today, thick
and rich – was possible.
- A shot of espresso gets its caramel sweet flavor from
the roasting process.
What to Look for in a Perfect
The shot should be:
- Sweet and intense, with a caramel & nutty
- It should be topped with a “crema”, the foamy, sweet
topping on the shot.
- Should be brewed for between 18-23 seconds.
- Used within 10 seconds of brewing.
- One ounce for a single and two ounces for a double.
throughout the day use a shot glass to view the espresso when timing your
How to Pull a Perfect Shot of Espresso:
the coffee handle under the coffee grinder. Pull the coffee grinder once
for a single handle and twice for a double handle.
the coffee firmly and evenly into the handle using the grinder tamper.
the excess ground coffee from the rim of the handle.
the handle into the coffee machine head. When possible, place the cups
under the handle and brew the espresso directly into the cup.
the appropriate button to pour the shot of espresso. You should time that
the shot takes between 18-23 seconds.
espresso shots into a drink within 10 seconds of brewing.
the drink is made, remove the coffee handle and knock the grounds into the
- Add 1 shot of espresso to a warmed cup.
Americano – Add 2 shots of Espresso and fill to top of cup with hot water.
Latte – Add 1 shot of Espresso, fill cup to ¾ full with steamed milk and
top with foamed milk.
- Add 1 shot of Espresso, fill cup to halfway with steamed milk and top
with foamed milk.
Mocha – Add 1 ½oz of chocolate syrup in cup, fill cup to ¾ full with
steamed milk and top with spray cream.