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BusinessVision 32 & Palm Pilot Integration


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BusinessVision 32 & Palm Pilot Integration

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BusinessVision 32 & Palm Pilot Integration

The BusinessVision 32 & Palm Pilot integration solution is designed to allow salespeople in the field to take orders and send them to Head Office for processing in the most efficient and cost-effective way possible.

This document explains how this BusinessVision 32 & Palm Pilot integration works, and how to transfer customer and inventory information to the Palm Pilot, and order information back to BusinessVision 32. When implemented, the link between BusinessVision 32 and the Palm device allows order entry and validation to take place on the Palm device, which is always up-to-date in terms of the information used to capture orders. Further, the information captured on the Palm device can be imported into BusinessVision 32 in a few simple steps, automatically creating orders that honor stock quantities, price discounts, and pre-assigned sales territories.

This document is divided into three parts:

Preparing the Palm Computing link to BusinessVision 32

Using the Palm application Take an Order

Importing order details into BusinessVision 32

The application used on the Palm Computing device is called Take an Order. Take an Order is developed and sold by “Steven’s Creek Software” and can be obtained through the Internet directly. For more information, visit their web site at For convenience, a demonstration copy of Take an Order is provided in a folder on the BusinessVision 32 CD called “TAO”. This copy is fully-functional, and can be registered through Steven’s Creek software at any time.

This document assumes that you are familiar with the attributes of 3Com’s Palm Computing device, and that you have already installed the Palm Computing desktop and conduit software. Further, in order to better understand the content of this document, we suggest that you take the time to read both the “Order Processing” chapter in the BusinessVision 32 manual, and the Take an Order manual (also provided on the BusinessVision 32 CD). The time taken to digest these documents will be of great help in understanding the process outlined herein.

Preparing the Palm Computing link to BusinessVision 32

Preparing the Palm Computing link to BusinessVision 32 involves four steps:

Installing the Palm Pilot application (Take an Order)

Updating the Palm address book using the BusinessVision 32 Customer file

Creating and updating the Palm “catalog” file using the BusinessVision 32 Inventory file

Telling BusinessVision 32 where to find the orders captured on the Palm computing device so that they can be imported into BusinessVision 32.

Installing the Palm application

The Take an Order application can be obtained from the Steven’s Creek web site. Alternatively, the application provided on the BusinessVision 32 CD can be installed. Take an Order is installed using the standard process by which any Palm application is installed (e.g. double-click Order.PRC). Additionally, the Take an Order conduit software must also be installed. The conduit component of the Take an Order install controls the synchronization process that passes information from the Palm computing device to the desktop computer and vice versa.

For a complete description of the installation of both the Take an Order application and the Take an Order conduit software, please refer to the Take an Order manual, reproduced in the “TAO” folder on the BusinessVision 32 CD.

Linking the Palm address book to an exported BusinessVision Customer file

The Take an Order application uses the Palm Computing address book as it’s customer file. Accordingly, BusinessVision 32 Customer file information must be linked and imported into the Palm Computing address book prior to using the Take an Order application. This is accomplished by doing the following;

Export BusinessVision 32 customer information, using the “ASCII delimited fixed format” option. Export is found under the File menu. You may select customers in a specific territory. When asked to specify the “target directory”, specify the location where the Palm device will retrieve the file, and save the file as “CUSTOMER.CSV”.

Note that you may need to establish a procedure whereby you send (e-mail) the specific CUSTOMER.CSV file to the PC used by the salesperson in the field.

Since you may be creating customer files for a number of salespeople, you should consider various naming conventions for folder names


Launch the Palm desktop application. Under the “HotSync” menu, choose “File Link”. Note that you may have to “Alt-Tab” to bring to the foreground the file link options after selecting “File Link”.

Choose the default “Create a new link” and click “Next”. Choose the application “Address Book” for the application name.

Next to “File path”, specify the location of the file that was exported in step number 1. Note that this is the location that subsequent exported customer files should be placed.

Under “Category name”, specify the name of the category under which the customer details will appear in the Palm address book. The Palm address book permits contact information to be categorized (sub-divided) into different groups. In order to keep BusinessVision customer information separated from other contact information, we suggest that the category be unique (e.g. My Company Name ).

Once displayed on the Palm desktop “Specify import fields” window, map (associate) the data items on the CUSTOMER.CSV file with the “Palm Fields” shown at the left of the window. Mappings can include any field in the BusinessVision export file, but must include the customer number field, mapped to the Palm “Custom 1” field.

Click OK to complete the mapping procedure, then click “Next” to advance to the next screen.

On this screen click “Update frequency”. Specify “Automatically update whenever the external file is modified”. Click OK, and then click “Done” to complete the process.

The BusinessVision 32 Customer file is now ready to be imported. The next HotSync process will automatically load the file “CUSTOMER.CSV” and create new contacts for each of the customers in the exported file. Further, any updates to this file (normally achieved by exporting the customer file and replacing the original), will result in automatic revisions to the Palm address book.

Creating a catalog file from an exported BusinessVision Inventory file

The Take an Order application uses a file called a “Catalog” to store inventory information. This file is used to maintain information such as the part number, price, and whether the item is taxable and/or discountable. Both the catalog file and the BusinessVision 32 Inventory file must use identical part numbers.

To create an inventory file for use in the Palm Computing device, an inventory file must be exported from BusinessVision 32 and imported into the Palm Computing device. This is accomplished by performing the following steps:

Check the “Palm Computing” option in BusinessVision 32’s System Setup function.

Choose “export” from the BusinessVision 32 File menu. Select “ASCII Delimited”. When prompted for options, select the product code and range of part numbers to be exported. Note that you may choose to export only a subset of the inventory items available by using the product code field. For example, you may choose to export all items where the product code begins with “S” (i.e. enter “S??” in the product code field).

When prompted for a location, specify the location where the Palm device will retrieve the file, and save the file as “CATALOG.TXT”. This is normally stored in the “C:PalmUSERNAMETake an Order” folder, where USERNAME is the name assigned to the handheld device. A Palm device with an Owner name “John Smith” would be assigned a directory “Smithj”. Do not change the name of the exported file. It should remain “CATALOG.TXT”.

Note that you may need to establish a procedure whereby you send (e-mail) the specific CATALOG.TXT file to the PC used by the salesperson in the field. Since you may be creating catalog files for a number of salespeople, you should consider various naming conventions for folder names


From within the Palm desktop application, choose “HotSync” from the menu and select “Custom”. A window will appear, listing several applications. Select the application called Take an Order. If the Take an Order application does not appear, then the Take an Order conduit portion of the installation was not completed correctly, or the Take an Order application has not been installed.

Select the option that best suits your requirements. For the most automated solution, select “Synchronize data”. This option will both upload order information and download revised catalog information at the same time. (Orders on the Palm device will be passed to the PC and inventory (catalog) information will be passed to the Palm Computing device).

Linking BusinessVision 32 territories to Palm import paths

So that BusinessVision 32 can import orders created using Take an Order, a “path” must be established that specifies the location of the order created during the “HotSync” procedure. This is established through the Territory code details function, found under the Edit menu in BusinessVision 32. The steps to establish this path are:

Choose “Edit”, and select “Territories” from the BusinessVision 32 desktop.

Either edit an existing territory, or add a new territory for the particular salesperson.

Under “Order file import path”, specify the folder where the Take an Order conduit will place the Palm devices’ exported order file. This is normally, “C:PalmUSERNAMETake an Order” where USERNAME is the Palm Computing device owner name.

Note that you may need to establish a procedure whereby the salesperson sends (e-mails) their order file from their desktop PC to Head Office.

Since you may be receiving files from a number of salespeople, you should consider various naming conventions for the folders that will contain their order files. (e.g. C:BV32SALESORDERSJOHNORDERS.TXT).

Repeat steps 1 through 3 for each Palm Computing device from which orders will be imported. Note this step need only be performed once.

Using the Palm application Take an Order

The process of taking orders through Take an Order is outlined in detail in the Take an Order manual (available on the BusinessVision 32 CD). This section outlines some specific details regarding how “Take an Order” should be set up to work in conjunction with BusinessVision 32.

Load the Take an Order application on the Palm Computing device

Choose “Configure” from the menu

Choose “Export”

Under “Export Configuration” select “Comma”. BusinessVision 32 requires a “comma delimited” file to derive order information from the Palm device. Check the checkboxes for “Export orders”, “Export summary” and “Clear orders after export”. Clearing orders after export is important, since failure to do so will result in duplicate orders. The export summary option exports a summary file, listing details of each order exported. If required, this file can be used later for reconciliation purposes.

There are several other options in the configuration menu that you may wish to review. These include “Tax Rate”, “Order Number” and, if you intend to print from the Palm Computing device, you should review the “Form” option.

Importing Orders into BusinessVision 32

At this point, it is assumed that you have “Take and Order” installed, you have customer information in the Palm Address book, that a catalog file has been created reflecting BusinessVision 32 inventory items, and that you have successfully created one or more orders on the Palm Computing device.

This section describes the process of importing orders into BusinessVision, as well as some of the options available to you at time of import. Also noted in this section are issues of importance regarding how BusinessVision handles advanced options such as the addition of non-stocked items on orders that have been captured on the Palm Computing device, and payment details recorded through Take an Order

After taking orders on the Palm device, perform a “HotSync” and send the order file to Head Office where it will be appropriately located.

From the “File” menu in BusinessVision 32 choose “Import”, “Palm Computing”.

A tabbed dialog box appears. The tab labeled “Import File Locations” shows a list of the pre-established folder names assigned to each sales territory.

The Import Options tab shows the options available when importing orders into

BusinessVision 32:

a.      Import Orders As

”Okay” orders (Commit inventory) – This option will commit inventory items as they are imported into BusinessVision 32, based on available stock levels for each part number. This option equates to BusinessVision 32’s “automatic order filling” option in that it fills inventory automatically on a first come first serve basis.

”Okay” orders (Backorder inventory) – This option disregards the current available quantity of an item, and sets the required quantity to backorder status regardless of availability. This option is provided so that orders can be reviewed within BusinessVision 32 before inventory is actually committed.

”Quotes” (no committed or backordered) – This option puts imported orders into Quote status, and no inventory is committed or backordered. This option also uses the “Next available Quote number” established in the BusinessVision 32 System Setup function. Quotes can be printed or converted to “Okay” orders in BusinessVision 32 at any time.

b.      Part Number Validation

Normally, items that have been entered on orders using the Palm device are already on file in BusinessVision 32, based on the fact that originally the items were exported to the
Take an Order catalog from BusinessVision 32. In the event that an item is on an order that has been captured on the Palm device and it does not exist in BusinessVision 32, this option determines how the item should be treated.

“Do not import non-stocked items (ignore)” – This option simply ignores items entered in Take an Order which do not exist in BusinessVision 32’s Inventory file. If a part number used on the Palm device does not exist in the BusinessVision Inventory file, it will not appear on the imported order.

“Import unknown items as non-stocked” – This option will import items that do not exist in the BusinessVision 32 Inventory file as “non-stocked”. Specifically, the item will be added to the order and will be assigned the default unit of measure, a default description, and will honor the price assigned in Take an Order. The item is not added to the BusinessVision Inventory file.

“Import non-stocked items as comments” – This option imports all items into BusinessVision 32 but treats those items not found in the BusinessVision 32 Inventory file as comment items. This option is normally used when the individual using the Palm computing device wants to enter brief descriptive text on the hand-held, and have that text noted in the body of the final printed order.

After selecting the appropriate options, click “Import”. BusinessVision 32 automatically begins creating order records on its order file, numbering them using the “Next available order number” from the BusinessVision System Setup module. Each salespersons folder is scanned, in the order they are presented in “Import File Locations”, and orders are created based on the content of the file ORDERS.TXT. This file will only be present if orders were exported from Take an Order during the last “HotSync”, and subsequently sent to the host computer.

Some specifics about how orders are created when imported from Take an Order

Order details are created in BusinessVision 32, and numbered based on the “Next available Order number” and “Next available Quote number” as established in BusinessVision 32 System Setup.   In the event that these numbers are set to zero, you will be prompted to enter a starting order number. This order number will automatically be incremented by 1, as each order is imported via this process.

While the order “type” can be controlled using the import options presented in the “Palm Computing” import option in BusinessVision, flexibility has been included that will honor the order type “Quote” if it has been assigned in Take an Order on the Palm device. For example, if the import option ”Okay” orders (Commit inventory) is selected during import, but one or more orders have been added in Take an Order that have an order type of “Quote”, those orders will be treated as quotes. This allows a salesperson using Take an Order to enter both quotes and orders. During import, orders and quotes will be written to the BusinessVision Order file automatically, based on the order type assigned on the Palm device.

Several order types created in Take an Order allow additional information to be entered regarding payment details. These details include information such as the cheque number or credit card number. When provided in the export file, this information will be imported into BusinessVision 32 as line-item detail.

So that you can associate the order number generated by BusinessVision with the order number generated by Take an Order, the Take an Order order number is automatically entered into the BusinessVision 32 “P.O. Number field” during import. Consider this when establishing the starting order number in the Take an Order application. This can be particularly important when more than one Palm computing device is in use in the field. Ideally, every salesperson using a hand-held should be assigned their own range of numbers when Take an Order is installed and configured.

To add meaning to Sales History reports by salesperson, orders are assigned a territory code based on the code to which the folder is linked. This relationship can be seen on the “Import File Locations” tab prior to performing the import process. This allows one or more salespeople to take orders using one or more Palm devices, and for the resulting invoices to be easily totaled and reported on using BusinessVision 32’s Sales History reports. This option has been provided to allow for reports that track sales by salesperson, and for providing information that may be needed to calculate salespersons commission.

Discounts entered in Take an Order are handled differently than discount entered in BusinessVision. Specifically, discounts are calculated and displayed as negative amounts, subtracted from the net order total before taxes. To emulate this, discounts given on the Palm Computing device are shown in the body of the order in BusinessVision as a separate line item called “DISCOUNT”, with a negative quantity and price, but equal to the discount given on the order captured in Take an Order

Shipping charges can be assigned through Take an Order. When used, the shipping amount captured on the hand-held will be shown in the shipping field in BusinessVision after the order is imported and created. All normal taxes are applied automatically.

Palm device order files exported to a desktop PC can be transferred to another location running BusinessVision 32 by a variety of means. For example, a salespersons ORDERS.TXT file generated from Take an Order can easily be transferred via e-mail, via an Intranet, or using removable media. This facilitates order capture in remote locations, at trade shows, or in any location where a hand-held device can be used.

Sample ORDERS.TXT layout

1. 1004,ORDER

2. 1004,DATE, '12/3/2001, 2:21 PM'

3. 1004,AMOUNT,3633.65,0.00,545.05,0.00,4178.70

4. 1004,PAYMENT,Invoice

5. 1004,CUSTOMER,'Ms Angel Miller','Acme Electronics Corp.','ACME'

6. 1004,ITEM,1,3,635.25,'CD-204'

7. 1004,ITEM,2,4,2998.40,'SP-101'

1. 1005,ORDER

2. 1005,DATE, '12/3/2001, 2:21 PM'

3. 1005,AMOUNT,10398.80,-103.99,1544.22,100.00,11939.03

4. 1005,PAYMENT,Invoice

5. 1005,CUSTOMER,'Mr Harry Jones','Jones Components Inc.',“JONES”

6. 1005,ITEM,1,2,391.80,'EQ-1800'

7. 1005,ITEM,2,6,24.00,'FP-1'

8. 1005,ITEM,3,1,3249.00,'PCM8420'

9. 1005,ITEM,4,5,6734.00,'TV-2100'

The above example shows two orders exported from Take an Order. The first line contains the order number assigned by Take an Order, followed by the text “ORDER”. This identifies the beginning of a new order.

The second line contains the identifier “DATE”, followed by the date and time the order was taken. The date format is month, day, year. The time is ignored by BusinessVision 32.

The third line contains the identifier “AMOUNT”, followed by the net order total, the discount for the entire order, total tax, shipping charges, and gross order total respectively.

The fourth line contains the identifier “PAYMENT”, followed by the payment method where applicable, (i.e. Invoice, Quotation, Cash Sale, Check, Credit Card). If additional payment details follow, they are provided in the next field (e.g. check number or credit card details).

The fifth line contains the identifier “CUSTOMER”, followed by the contact, the company name and the customer number. Note that during import, the customer number is used to look up the company details (such as name, address and contact), and these details override those provided in the exported file from Take an Order.

The sixth and subsequent lines show order detail and contains the identifier “ITEM”, followed by a line sequence number, quantity ordered, extended line-item price and part number. Note that the line sequence number increases by 1 for each additional line-item entered. A maximum of 99 lines can be included in an order.

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