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The Day of the Interview - Part 2

human-resources

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The Day of the Interview - Part 2

Jednoduché otázky při přijímacím pohovoru časem přejdou v náročnější - kupříkladu hypotetické otázky typu: What if you had to market a new product? Jak se s takovými otázkami vypořádala Merry, má nějaké nápady a kolik toho vůbec ví o marketingu?




Bill P:  Mary let’s imagine for a minute you've been successful - someone has

employed you in a marketing role. They have a new product that they want to

launch on the market. How would you tackle that? What sort of questions

would you ask? What sort of ideas might you have? - it's a new washing

powder?

Merry:  I think first of all you have to research the market or maybe the competition

from other producers of washing powders and also you have to know what

kinds of qualities the customers are looking in washing powder and also the

price how you should price the new products and how different is this product

from other products.

Bill: So looking for the unique selling points and then pricing accordingly.

Merry ve svých odpovědích ukázala, že dobře chápe, co marketing nových výrobků obnáší: průzkum trhu a konkurence, ujasnit si, co zákazník od nového pracího prášku vyžaduje a stanovit cenu. A Bill Pitcher pokračuje ve scénáři: kdyby….

Bill P:  Just imagine for a moment we've launched it - and you've got an angry on the

phone who’s complaining that it’s damaged their clothes. How would you

handle that conversation?

Merry:  I would say that I'm very sorry about what’s happening to their clothes, the

damage- and we would like to compensate the customer for the damage that

has been caused.

Bill: And in saying sorry of course you're kind of accepting responsibility for this

damage. But we don't really know if the washing powder caused it  or the

washing machine. So I’m wondering, is there something else you could do in

there when you’re trying to calm them down . Is there something else you

could do?




Merry:  Maybe I would ask why this thing happened? What actually the customer did

with the washing powder and the clothes - yes just trying to get some more

information about this.

Merry svou první odpovědí Billa Pitchera neuspokojila. Chtěl slyšet něco trochu jiného. Ale když její postup zpochybnil a naťukl otázku přiznání viny, Merry zareagovala správně.

A na řadě je další ošidná otázka: What are your strengths and weaknesses?

Bill P:  Merry I'm always interested in people's perception of themselves -what do you

see as your strengths and weaknesses?

Merry: I possess good communication skills, written and spoken - shown in all my

course work - I've been granted merit and distinction for all of them. And

spoken - as I say that I work as a fund-raiser for a cancer charity and LSE.

And it really needs strong communication skills to persuade the people to

donate money to the LSE or cancer charity. I have very good interpersonal

skills - ‘cos as I put on my CV - I have been very involved in many extra-

curricula activities and to be in the leadership you have to deal with all sorts

of people - to work together in a good manner with other kinds of people.

Bill P:  And weaknesses?

Merry:  I'm very very bad with names - I try to put it down and write it down and

remember next time. I remember when I write some things down.

Merry přiznala, že si nepamatuje jména, vzápětí ale vysvětlila, jak se s tím dokáže vypořádat. To je učebnicový příklad, jak prezentovat vlastní slabosti - pozitivně - najít řešení.



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