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MOTOROLA MTP Driver Installation Guide - Version 1.0.0


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Document Version: 1.0

October 19, 2011

MTP Driver Installation Guide

Version 1.0.0

MTP Driver Installation for Motorola Devices

MTP Overview

Media Transfer Protocol (MTP) is a new protocol and accompanying set of drivers developed by Microsoft to connect portable devices to a Windows XP PC [Windows 2000 is not supported] and synchronize digital media content between those devices and the PC. MTP is geared toward portable devices with hard drives; flash-based devices will continue to use Mass Storage Class (MSC), a broadly supported protocol whose drivers are already included with Windows XP, 2000, and Me. In general, users will have to buy new devices that support MTP, although some existing devices will be upgradeable.

Among the benefits of MTP are the following:

Driverless installation. Previously, manufacturers of hard-drive-based portable media players had to write their own drivers to run on top of the Windows Media Device Manager (WMDM) API. This could cause installation headaches and hardware conflicts, and sometimes required users to install and use custom software to transfer files. In contrast, all MTP-compatible devices use drivers that Microsoft is shipping with Windows Media Player 10, and users will be able to perform all transfer and synchronization functions from within the Player.

AutoSync. Previously, many portable devices forced users to take action, such as dragging and dropping files or opening a special software application, to transfer files from the PC. In contrast, all MTP-compatible devices will support a new feature called AutoSync, which lets users configure Windows Media Player 10 to automatically transfer all newly acquired or ripped content to a device whenever it's connected. AutoSync is customizable so that the Player will transfer only content that meets certain criteria (songs rated four stars or higher, for instance), a capability that becomes important as media libraries on a PC grow beyond the hard drive capacity of a particular device. (MSC-based devices will also support AutoSync when used with Windows Media Player 10.)

Understand device limitations. MTP allows the PC to recognize a device's limitations, such as capacity or lack of support for certain file types. As new content is added to the PC, the Player will automatically transcode it (change the file type or compression ratio) in the background if necessary so it will be ready for transfer the next time the user connects the device. Transcoding was previously a manual process and was particularly unwieldy for transferring content such as recorded TV programs, for which the transcode time exceeds the playback time.

Bidirectional file property synchronization. Today, changes made to file properties (such as a user rating) on a device cannot be propagated back to the PC when the device is reconnected. MTP-compatible devices won't have this limitation.

Device presence in Windows shell. All MTP-compatible devices will appear in the My Computer window for easy configuration (just as MSC-based devices appear as a separate drive today).

Support for Windows Media 10 digital rights management (DRM). MTP is necessary to support Microsoft's latest DRM scheme, which enables new scenarios such as transferring subscription-based content to portable devices. (MTP is used to synchronize licenses between the PC and devices, among other functions.)

Known Issues List

Phone might panic. Send universal phasing data using Toolbox at

Based on PTP

MTP is based on Microsoft's Picture Transfer Protocol (PTP), which was introduced with Windows XP to ease the transfer and discovery of images from digital cameras.

In theory, Microsoft could have based its new technology for portable players on MSC, which is more broadly supported. However, Microsoft chose to work with PTP because MSC cannot support certain features, such as the following:

  • Hot unplug, the ability to unplug a device in the middle of a transfer without losing all material that had previously been transferred
  • Keeping the device's user interface active while it is connected to the PC
  • Controlling device functions from Windows
  • The ability to transfer data over IP networks (a future scenario—the first set of MTP-compatible devices will connect only via USB 2.0).

In addition to MSC, MTP joins at least two other synchronization protocols used to transfer digital media to portable devices: iSync, used by Apple's iPod, and SyncML, a standard proposed by the Open Mobile Alliance for synchronizing data between a PC and portable devices, such as mobile phones or handheld computers. Microsoft has no plans to support these protocols in the Windows Media Player, meaning that users will still have to install and use


3.1 Install Windows Media Player v10.0. Media Players are supported only on Windows XP
machines, not Win2000. The Media Player can be downloaded from Microsoft website:

If you are using Windows Media Player v11, download the file named: Motodmmtp11.inf and use this file, instead of file came with the package.

3.2. Create a folder named: MTP_Driver_Install in C:Program FilesCommon
FilesMotorola SharedMotPCSDrivers.

Download the MTP driver files package from the compass link:

Unzip the file and store it in the above folder in C: drive.

Also, you have to install RSD Lite v2.7 or later from the compass site:

3.4. Flash the phone with correct flash file to show PID as 6413; You can verify this information
via usbview.exe. 6413 is MTP dual mode configuration [MTP + Data logger].

You need to have the seem element 0x0178, 1,0,1 set to value 0xF3 to turn on MTP+DL mode

3.5 Connect the phone. Make sure the phone is in dual mode configuration.

Important Note:
After installing drivers for MTP devices, Windows OS requires to re-start the machine. So, close all other applications before proceeding and ready to re-start the machine after driver installation is complete.

3.6. Open up the Computer Management Window by right clicking Computer Name from desktop; In Motorola PCs, the computer name has core id: W17797 on W17797-01.

select Manage and select Device Manager. The following window will be displayed with yellow question mark[sometimes] under Imaging devices:

Found New Hardware window will be displayed by Windows OS automatically. If Found New Hardware window does not come up, right click on the ‘MTP Device Simulator #2’ name. or ‘MTP Device Simulator’ name, select ‘Update Driver’ option.

The following window will be displayed:

3.7. Select ‘Install from a list or specific location [Advanced]’ option . Click Next

3.8. The following window will be displayed:


3.9. Click Next. The following window shall be displayed with two options.

-- Browse to the bottom and select ‘Windows Portable Devices’ and

Select ‘Motorola USB Composite Bus Device Driver’ or ‘MTP Device’.

Important Note: Do not select Digital Still Camera. We do not want to install drivers for

Still camera.

3.10 Click on ‘Have Disk’ option and click on ‘Browse’ button to browse to the

C:Program FilesMTP_Driver_Install folder.

3.11 After selecting MTP_Driver_Install folder, click on Open button.

The following window shall be displayed:

3.12 Click OK

The following window shall be displayed with MTP Device highlighted:

3.13 Click on the Next button and the driver will start to install, like the window below:

While drivers are being installed for the device, the following message will be displayed by the
Operating System. Click on ‘Continue Anyway’ option and proceed to install drivers.

3.14 From the above ‘Files Needed’ window, select p2k.sys and click OK.

3.15. Complete the installation by pushing the Finish button on the last dialog panel.

3.16 After clicking Finish, the following window shall be displayed:

3.17 Click On Yes to re-start the computer.

3.18 Disconnect the phone.

3.19 After machine is re-started, connect the phone. The MTP drivers and Data logging drivers
are installed properly.
The following window shall be displayed with Windows Media Player option.

Also, the Computer Management window shall be displayed like:

Motorola USB Device with TC + DL configurations and Windows Media Player with
Motorola 3G Phone name.

The above Computer Management window has no yellow question marks; thus, the drivers for
all configurations and MTP drivers are installed properly.

The data logging should work via RTA and device shall display in Windows Media Player.

3.20. How to troubleshoot the Device Manager issues?

If you have not properly installed the device:

Disconnect the phone.

Right click on the device name and choose Update Driver. Point to the location C:Program FilesCommon FilesMotorola SharedMotPCSDriversMTP_Driver_Install to install the drivers again.

MTP Driver is supported on the following phones :

Big dipper


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